Karachi Sharea Faisal Call Centre pakra gaya hai. NCCIA ne 273 log giraftar kiye hain.
Bhai log, Karachi me jo hua hai na, wo sun ke mera to dimagh hi ghum gaya. Sharea Faisal jaisa bara road, jahan roz hazaron gariyan guzarti hain, wahan ek building me itna bara kaam chal raha tha aur kisi ko pata bhi nahi tha.
Mujhe jab pehli dafa pata chala to maine socha shayad koi mazaak kar raha hai. Phir jab NCCIA walon ki press conference dekhi to yaqeen aaya ke haan bhai, ye sach hai. 273 log pakre gaye hain. 273, mazak nahi hai bhai. Itne log to ek poore school me nahi hote jitne yahan ek office me baithe thay.
Ye office Kavish Crown Plaza ke paas tha. Aap logon ne dekha hoga wo area. Wahan neeche chai ke dhabay hain, upar offices hain. Roz subah larke suit pehen ke aate thay, haath me bag hota tha, aisa lagta tha koi bari IT company me kaam karte hain. Mohalle walon ko bhi lagta tha ke bhai achi job hai inki. Kisi ne socha bhi nahi hoga ke andar kya chal raha hai.
Andar ja ke pata chala ke 339 laptop lage hue thay. Ek hall me line se table lage hue thay, har table pe ek larka headphone laga ke baitha hua tha. Samne screen pe kisi angrez ka naam, number, sab kuch likha hua tha. Ye log raat ko kaam karte thay. Din me so jate thay, raat ko 9 baje office aate thay aur subah 5 baje tak call karte thay. Kyun? Kyun ke America me us waqt din hota hai. Unko wahan ke logon ko call karna hota tha.
Ab aap poochenge ke bhai ye call kar ke karte kya thay? Bhai, seedhi baat hai, thagte thay. Seedhi zuban me bolun to logo ko ullu banate thay. Kisi ko bolte thay ke aap ki lottery nikli hai, aap ko 50 hazar dollar milega, bas pehle 500 dollar fees bhej dein. Kisi ko bolte thay ke aap ke computer me virus aa gaya hai, hum theek kar dete hain, bas card ka number de dein. Kisi ko bolte thay ke hum bank se bol rahe hain, aap ka account band ho raha hai, OTP bata dein.
Aur yaqeen karo bhai, wahan ke budhe log inki baaton me aa jate thay. Unko nahi pata hota ke Pakistan se koi larka unko call kar raha hai. Unko lagta tha ke koi American company hai. Kyun ke in larkon ko pehle training di jati thi. Unko sikhaya jata tha ke American accent me kaise bolna hai. Naam bhi badal diye jate thay. Muhammad Bilal ka naam ho jata tha David. Ahmed ka naam ho jata tha John. Aur jab call pe baat karte thay to bolte thay, Hello Sir, I am John from Microsoft.
Mujhe ek larke ne bataya, uska naam nahi lunga, usne kaha ke bhai humein shuru me bola gaya tha ke ye customer service ki job hai. Hum khush ho gaye ke 60 hazar tankha milegi. Karachi me 60 hazar kis ko milta hai bhai? Matric pass larke ko 25 hazar bhi mushkil se milta hai. To hum sab khush ho ke lag gaye. Pehle hafte training di. English sikhai. Phir doosre hafte bola ke ab script ke mutabiq baat karni hai. Script me likha hota tha ke pehle kya bolna hai, agar samne wala mana kare to phir kya bolna hai, agar wo gussa kare to kya bolna hai. Bilkul film ki tarah.
Us larke ne kaha ke bhai dil to mera bhi nahi manta tha. Jab ek budhi aurat ro rahi thi ke beta mere paas paisay nahi hain, to mujhe bura laga. Lekin phir team leader peeche khara hota tha, bolta tha call kaat mat, usko phansa, target poora karna hai. Target poora nahi hoga to tankha kaat lenge. To majboori me karna parta tha.
Yehi to masla hai Karachi ka bhai. Naujawan ko job nahi milti. Wo bechara kya kare? Uske ghar me ammi beemar hai, abba rikshaw chalate hain, chota bhai school jata hai. Usne socha ke chalo 60 hazar me ghar to chal jayega. Usne ye nahi socha ke ye kaam galat hai. Aur company walon ne bhi usko aise phansaya ke usko laga ke ye legal hai.
Ab NCCIA walon ne chhapa mara to 273 log andar se nikle. Kuch larkiyan bhi thin. Unki umar 18 se 25 saal ke darmiyan thi. Sab ke haath me laptop tha. Police ne sab ke laptop, mobile le liye. Ab wo check karenge ke kisne kitne paisay kamaye, kisne kitne logon ko loota.
Shahzad Akbar sahab ne press conference me bataya ke ye network sirf Karachi tak nahi hai. Iske taar Lahore, Islamabad tak bhi ja rahe hain. Aur paisa Dubai se hoke aata tha. Matlab bara game hai bhai. Ye chote mote chor nahi hain. Ye poora gang hai.
Ab mohalle wale kya keh rahe hain? Main khud Sharea Faisal ke paas chai ke dhabe pe gaya. Wahan Rashid bhai chai bana rahe thay. Maine poocha Rashid bhai aap ko pata tha? Kehne lage bhai mujhe shak to tha. Maine bola kyun? Kehne lage ke bhai ye larke raat ko 2 baje chai peene aate thay, aur bolte thay ke bhai aaj to 3 bakray phansaye. Mujhe samajh nahi aata tha ke bakra kya hota hai. Ab samajh aaya ke bakra matlab customer.
Wahan ek aur bhai thay, Imran bhai, jo taxi chalate hain. Kehne lage ke bhai ye larke roz meri taxi me aate thay, bolte thay ke bhai jaldi chalo, late ho gaya to team leader daantega. Maine poocha kitne baje chutti hoti hai? Kehne lage subah 5 baje. Main to hairan ho gaya ke aisi kaunsi job hai jo subah 5 baje khatam hoti hai.
Ab sab se bari baat ye hai ke aage kya hoga? Dekho bhai, ye 273 me se kuch log to chor diye jayenge, kyun ke wo naye thay, unko pata nahi tha. Lekin jo bara magarmach hai, jo is company ka malik hai, usko pakarna sab se zaroori hai. Wo malik kahan hai? Uska naam abhi tak samne nahi aaya. NCCIA ne kaha hai ke hum us tak pohonch rahe hain. Allah kare pohonch jayen.
Aur ek baat aur, bhai log, apne bachon ka khayal rakho. Agar aap ka beta, bhai, koi aap ko bole ke mujhe call centre me job mili hai, 70 hazar tankha hai, raat ki shift hai, to pehle ja ke office dekh ke aao. Pooch ke aao ke bhai kaam kya hai. Agar wo bolen ke hum logon ko product bechte hain, to theek hai. Lekin agar wo bolen ke hum logon ko call kar ke unse paisay lete hain, to bhai wahan se apne bache ko utha lao. Kyun ke kal ko agar chhapa para to aap ka bacha bhi isi tarah hathkari pehen ke khara hoga, aur aap log TV pe dekh ke ro rahe honge.
Karachi me aise kitne aur call centre hain, ye kisi ko nahi pata. Kehte hain ke Gulshan, Gulistan-e-Jauhar, PECHS, Defence, har jagah aise office khule hue hain. Kuch sahi bhi hain, main ye nahi keh raha ke sab galat hain. Bohat se achay call centre bhi hain jo sahi kaam karte hain, Amazon ka kaam karte hain, sahi customer service dete hain. Lekin farq pehchanna zaroori hai bhai. Sahi call centre kabhi aap se nahi kahega ke customer ko jhooth bolo. Sahi call centre kabhi aap se nahi kahega ke customer ka card number lo. Ye nishani yaad rakh lo.
Agar aap ko koi bahar se call aaye, aur bole ke aap ki lottery nikli hai, to samajh jao ke wo jhooth hai bhai. Lottery kabhi aise nahi nikalti. Agar koi bole ke main bank se bol raha hun, OTP batao, to phone kaat do. Bank kabhi OTP nahi mangta. Ye 2 baatein apne ammi abbu ko bhi samjha do, kyun ke budhe log jaldi yaqeen kar lete hain.
Ab NCCIA ne kaha hai ke wo agle hafte aur chhapay marenge. Allah kare ye sab band ho jaye. Karachi ka naam pehle hi badnam hai, ab is wajah se aur badnam ho raha hai. Bahar ke mulkon me log kehte hain ke Pakistan se fraud call aati hai. Ye sun ke bura lagta hai bhai. Hum Karachi wale mehnati log hain. Hum halal kamana chahte hain. 2-3 ganday logon ki wajah se sab ka naam kharab hota hai.
Aap logon se ek guzarish hai, is khabar ko apne WhatsApp group me bhej do. Apne mohalle ke group me bhej do. Taake jo larka abhi is kaam me phansa hua hai, wo nikal jaye. Aur jo larka is kaam me jaane ka soch raha hai, wo ruk jaye. Ho sakta hai aap ke ek share se kisi ka beta jail jaane se bach jaye.
Mera to kaam tha aap ko sach batana. Main ne jo dekha, jo suna, wo likh diya. Ab aap batao, aap ke area me bhi aisa koi call centre hai? Aap ne kabhi aisi call suni hai? Comment me batao. Naam nahi likhna, bas area bata do, taake sab ko pata chale. Aur haan, Sindh News Alert ko follow kar lo, kyun ke Karachi ki har sachi khabar sab se pehle yahin milegi. Na jhooth, na barha charha ke, bas jo hai wo.
Allah sab ke bachon ko hifazat me rakhe. Ameen.